be99's Privacy Policy
How your personal information is collected, stored, and protected — your privacy on the be99 platform is our highest priority.
Introduction & Purpose
be99 is a secure and reliable online gaming platform serving players in Bangladesh. When you use the be99 website, create an account, or use any of our services, we collect certain information from you. This privacy policy describes in detail why that information is collected, how it is stored, and under what circumstances it may be shared with third parties.
This policy applies to all services and products on the be99 platform. By using the be99 website, you are considered to have agreed to all terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.
be99 uses SSL encryption technology to protect your personal information. We never sell your information to third parties without your consent under any circumstances.
What Information We Collect
Personally Identifiable Information
During the account registration and verification process, be99 may collect the following information:
- Full name (as per national ID card or passport)
- Date of birth (for age verification — only users aged 21 or above are permitted to operate an account)
- Valid email address
- Mobile number
- Residential address
- National ID card number or passport number (where required)
Financial & Transaction Information
To manage deposits and withdrawals on be99, we collect the following information:
- bKash, Nagad, Rocket, Upay mobile banking account numbers
- Bank account details (for bank transfers)
- Transaction history and amounts
- Transaction dates and times
Please note that be99 never collects or stores your full financial credentials (such as passwords or PINs).
Technical & Usage Information
When you visit the be99 website, some technical information may be collected automatically, such as:
- IP address and device information
- Browser type and version
- Operating system
- Source of visit (referrer URL)
- Pages visited and time spent
- Cookies and session data
Communication & Support Information
When you contact the be99 customer support team via live chat or email, a record of that conversation may be stored. This helps us improve our service quality and provide you with better support in the future.
Purpose of Data Use
be99 uses collected information only for the following legitimate purposes. We never use information for unnecessary purposes.
Account Management & Verification
We use your personal information to verify your identity, keep your account secure, and confirm age verification (to ensure 21+).
Financial Transaction Processing
Financial information is used to complete deposit and withdrawal processes and to maintain transaction history.
Customer Support
Your information is used to resolve your issues and provide assistance 24/7 via live chat and email.
Security & Fraud Prevention
Information is analysed to prevent unauthorised account access, money laundering, and fraudulent activity.
Service Improvement & Personalisation
Information is analysed to enhance your gaming experience and present content according to your preferences.
Communications & Notifications
Your information is used to keep you informed about important account updates, transaction confirmations, and new offers from be99.
Cookies Policy
The be99 website may store cookies in your browser. Cookies are small text files stored on your device that help us recognise you and remember your preferences.
Types of cookies we use:
- Essential Cookies: Required for the basic functioning of the website. Disabling these may cause the site to not work properly.
- Functional Cookies: Help remember your preferences and settings, such as language preference.
- Analytics Cookies: Used to understand how our website is being used and to improve our services.
- Security Cookies: Help prevent fraud and unauthorised access.
You can disable cookies at any time by changing your browser settings. However, doing so may cause some features of be99 to not work properly.
Data Sharing & Disclosure
be99 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
Necessary information is shared with bKash, Nagad, Rocket, Upay, and associated banks to complete transaction processing.
Necessary technical information may be exchanged with game providers including Pragmatic Play, Evolution Gaming, and Spribe, among others, for the operation of the gaming platform.
Information may be provided in response to legal directives, court orders, or lawful requests from government authorities.
Information may be provided to relevant authorities where necessary to prevent fraud, money laundering, or other illegal activities.
Data Security Measures
be99 follows industry-standard technologies and practices to protect your information. Our security measures include:
- SSL Encryption: All data transferred between your browser and our servers is protected with SSL technology.
- Secure Servers: Your data is stored in a secure and controlled environment.
- Two-Factor Authentication: An additional security layer is provided to protect your account.
- Regular Security Audits: Our systems undergo regular security testing.
- Limited Access Policy: Only authorised staff have access to specific user data.
Although we take the utmost precautions, it is not possible to guarantee that any data transfer over the internet is 100% secure. However, be99 always makes every effort to protect your information.
Data Retention Period
be99 retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. In determining the retention period, we consider the following:
- Duration for which the account remains active
- Legal or regulatory retention obligations
- Possibility of dispute resolution or legal claims
- Requirements for retaining records of financial transactions
Even after a request to close an account or delete information, certain data may need to be retained for a specified period due to legal obligations.
Your Rights
As a user of be99, you have the following rights over your own information:
Right to Access
You may request to know what information be99 holds about you at any time.
Right to Rectification
If any of your information is incorrect, contact us to have it corrected.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted.
Right to Object to Processing
You have the right to object to your information being used for marketing purposes.
Right to Data Portability
You have the right to request your data in a structured format.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be restricted.
To exercise any of the above rights, please contact the be99 support team. We will respond to your request as quickly as possible.
Protection of Minors
be99 is a platform exclusively for users aged 21 and above. We do not knowingly collect any personal information from minors. An age verification process is carried out at the time of account creation.
If it comes to our attention that a minor is using our services, we will immediately close that account and delete any information collected. If a parent suspects that their child has created an account on be99, please contact our support team.
Policy Update Notice
be99 reserves the right to update or amend this privacy policy at any time. If any significant changes are made to the policy, we will notify you in the following ways:
- By publishing a notice on the website
- By sending a message to your registered email
- By displaying a notification at the time of login
Continued use of be99 after any changes will be considered as your agreement to the updated policy. We therefore recommend visiting this page regularly.
International Data Transfers
As part of a global platform, be99 may in some cases store or process your information on servers located outside Bangladesh. In such cases, we ensure that:
- The highest security protocols are followed for data transfer.
- Third-party technology partners comply with strong privacy policies.
- International data protection standards are followed where applicable.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact the be99 data protection team. We will review and respond to all your requests as soon as possible.
Use the contact details below for any requests related to your data.
Privacy Contact
The be99 support team is always ready to help with any questions about your data rights.