be99 FAQ

Yes, the be99 welcome bonus is available once per new account. A 150% bonus is given on the first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳1,000 you will receive a ৳1,500 bonus and your total balance will be ৳2,500. If the same person tries to claim this offer again by opening multiple accounts, those accounts may be cancelled.

Once a bonus has been added to your account it can generally be cancelled, but any winnings earned from that bonus will also be cancelled. If you prefer to play without a bonus, let us know via live chat before making your deposit. It is wise to read the terms and conditions carefully before making a decision.

Yes, be99 bonuses have a set expiry period. If the wagering requirement is not met within the allotted time, the bonus and any associated winnings are automatically cancelled. For expiry details, check the terms of your active bonus or contact our support team.

Most slot games at be99 count in full toward the wagering requirement. Some live casino games or special promo games may count partially or be excluded altogether. The list of eligible games is specified in the bonus terms. If you are unsure, ask in our live chat for a definitive answer.

At be99, wagering is calculated on the bonus amount only, not on the deposit amount. For example: if you deposit ৳1,000 you receive a ৳1,500 bonus. 15x means you must wager ৳1,500 × 15 = ৳22,500 before you can withdraw your bonus winnings. This is a fair and transparent condition.

Yes, be99 offers withdrawals 24 hours a day, 7 days a week. Whether it is night or a holiday, you can submit a withdrawal request at any time. Processing is usually completed within 10 to 45 minutes. bKash, Nagad, Rocket, Upay, and bank transfer — all methods are active at all times.

There are a few common reasons a withdrawal may stay pending — such as the wagering requirement not being fully met, account verification being incomplete, or an unusual transaction being flagged. If more than 45 minutes have passed, contact us directly via live chat and our support team will look into it promptly.

A successful withdrawal request at be99 is usually processed within 10 to 45 minutes. Mobile banking methods like bKash and Nagad are generally the fastest. Bank transfers may take slightly longer depending on the bank's own processing time.

The minimum withdrawal amount at be99 is ৳1,000. Requests below this amount will not be accepted. Keep playing until your balance reaches ৳1,000 or more, then submit your withdrawal request.

No, be99 only approves withdrawals to a mobile banking or bank account registered in the account holder's own name. Withdrawal requests to a third-party wallet or number will be declined. This is done to keep your funds secure.

Contact be99 live chat immediately and request a temporary account suspension. Then change your password and log out of any device or network from which the suspicious activity was detected. Give the support team a description of what happened — they will investigate and take action quickly.

No, no be99 staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or any mobile banking password. If someone asks for this information and claims to be a be99 representative, they are a fraudster. Do not share this information under any circumstances and report it to us immediately.

be99 uses SSL encryption technology to protect all your personal and financial information. This means your login details, payment information, and account data are transmitted in encrypted form, making it virtually impossible for third parties to read. To learn more about data protection, see our privacy policy.

Always use a long, unique password that you have not used on any other site. Mix uppercase letters, lowercase letters, numbers, and special characters. Avoid using your date of birth, name, or simple words. Using a good password manager makes it easier to keep track of strong passwords.

The only official be99 website is be99.mom. Be cautious of URLs with slightly different spellings or extra words (such as be99-bd.com or be99login.net). Fake sites often lure users with unusually large bonuses. Always access the site by typing be99.mom directly and avoid clicking on unknown links.

be99 does not charge any fee on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply a small transaction fee according to their own rules. This is entirely dependent on your payment provider's policy and has nothing to do with be99.

Log in to be99, go to the cashier section, and select bKash as the deposit method. Enter the amount and send money to the be99 bKash number shown on screen. Collect the transaction reference number and submit it in the cashier. Your balance will be updated within a few minutes.

The process is essentially the same — select Nagad in the cashier, choose the amount, and make the payment to be99's Nagad number. Save the transaction ID and submit it in the cashier. Payment can be made via the Nagad app or USSD. If you run into any issues, live chat support is available right away.

The minimum deposit amount at be99 is ৳200 across all methods. This applies to bKash, Nagad, Rocket, Upay, and bank transfer. With just ৳200 you can start enjoying be99's games and also take advantage of the welcome bonus.

Yes, be99 accepts deposits via both Rocket and Upay. The process is the same as bKash or Nagad — select the preferred method in the cashier and follow the instructions. Bank transfer is also an option — you can transfer directly from many banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank.